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ends October 1st

Shipping & Return Policy

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the per-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment

We are shipping to USA, Canada and internationally.

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@dreamwalldecor.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to returns@dreamwalldecor.com and we will process an insurance claim on your behalf.

Cancellations & Returns

If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.

In case of return the buyer is responsible for actual return shipping charges. 

If you are returning item(s) from the order with FREE shipping we will withhold actual shipping charge on the original order from the refund amount.

Refunds will only be issued to the original credit card that you use when placing your order.

 

To return unopened items:

1. Fill the return form here

2. Our support will email you teh return address.

3. Mail your return to provided address

4. Send us teh tracking number of return shipment.

5. Refund will be processed to your credit card or paypal account as soon as we receive the confirmation of return.